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GuestFolder Mobile Apps Case Studies

Our clients vary from five star hotels to boutique operations, retirement villages and care facilities, and all have the same objective in mind. Optimal service to add to the clients experience whilst at their property. GuestFolder empowers organisations to deliver a quality of service which is accessible to all guests through their own handheld devices. Through Google analytics, statistical data can be evaluated to increase both revenue and service.

Seashells Group, WA

External Goals:

  1. Replace the existing app with GuestFolder, a second generation app
  2. Promote Seashells Loyalty Program
  3. Provide in-room eConcierge app on single phone/tablet device - UniFi VoIP Phone
  4. Use In-Room to Promote BYOD App and Loyalty QR Code Download
  5. Add new properties (Fremantle) to "Branded" app

Internal Goals:

  1. Increase guest engagement through the digital compendium
  2. Use technology to reduce cost - single Phone/Tablet device
  3. Maintain up to date information on Seashells Hotels and Neighbourhoods

Seashells came to us wanting a local second generation app building tool to replace the exiting provider who had move offshore and in a different direction. GuestFolder offered a practical and forward thinking tool to help achieve these goals by:

  • Using Google Analytics to improve app design
  • Enabling instant updates of content
  • Allowing a on-going flexible design
  • Ability for instant and current image updates of hotel and activities
  • Support multiple devices
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Peppers Branded App

External Goals:

  1. Create Branded App for all Peppers Properties
  2. Pre-arrival Check In
  3. Activities Booking
  4. Poolside and Room Service Ordering
  5. BYOD eConcierge

Internal Goals:

  1. Increase guest engagement
  2. Offer Guests Benefits they want
  3. Increase Revenue
  4. Improve On-Line Reputation

Peppers wanted a easy to use and robust app building utility so that their Operations and eCommerce teams could create and maintain a robust, powerful and flexible solution by:

  • Using Google Analytics to improve app design
  • Enabling instant updates of content
  • Allowing a on-going flexible design
  • Ability for instant and current image updates
  • Support multiple devices
Download the App

Ranfurly Retirement Village Case Study

External Goals:

  1. Encourage family to download app and be better informed of village offering to love ones
  2. Assist with family communication channels to residents and management

Internal Goals:

  1. Increase resident engagement in village life
  2. Enable interest groups to communicate and organise own events and meetings
  3. Offer an easy to order solution for care, meal plan, and a la carte village residents

RAL came to us needing an innovative solution to help increase resident engagement, and address meal ordering and production requirements for their villages. GuestFolder offered a practical and forward thinking tool to help achieve these goals by:

  • Creating Ranfurly Retirement Village own Apple and Android mobile app to improve operations.
  • Replication of village compendium so residence could easily access the information and message management
  • Promote village Events and Happenings using Push Notifications to residents devices
  • Encourage and enable interest groups to better communicate with fellow residents
  • Make it easy to order meal for all residents whether in care, on meal plans, or for casual dining
  • Generate production reports for kitchen and service staff
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Tahuna Beach Kiwi Holiday Park

External Goals:

  1. Encourage guests to visit Tahuna as a holiday destination and not a thoroughfare
  2. Advertisement of Tahuna activities rather than Nelson as a region

Internal Goals:

  1. Increase guest engagement of Motel, Cabins and Site customers
  2. Give Tahuna Kiwi Holiday Park an advantage over the competition

Tahuna Holiday Park came to us needing an innovative solution to help increase guest engagement with their property and their local region. GuestFolder offered a practical and forward thinking tool to help achieve these goals by:

  • Creating Tahuna Beach Holiday Park own Apple and Android mobile app to increase online reputation.
  • Replication of park compendium so guests could easily access the information
  • Advertising Local Events and Attractions using Push Notifications to guests devices
  • Upselling through packages to local providers using GuestFolders ordering and activity system
  • Great meal menus from the Parks own kitchen
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